During your visit to the Museu Nacional díArt de Catalunya (from hereon MNAC) the rules stipulated in this document, approved on May 13th 2010 by the Museumís Delegate Committee, must be observed.
Access to the MNACís premises implies acceptance of these rules.
The Museum reserves the right to change these conditions of access.
Visitors are at all times obliged to follow the instructions of the customer service staff, security personnel, and duly accredited Museum staff. Any exception to this rule must be authorized by the Museum through the appropriate channels in each case.
The external areas of access to the Museum may be closed to the public on the orders of the Museum management.
The reception areas and the exhibition rooms are open at the times determined by the management of the MNAC. The Library organizes its opening times according to the time of year.
The sale of tickets ends 30 minutes before the Museum closes.
The public will begin leaving the exhibition areas 15 minutes before the Museum closes, and, from that moment on, entry to the rooms is forbidden. Exceptionally, access to a room may be allowed in the case of visitors finalizing their visit.
All visitors to the MNAC must be out of the building by closing time.
Visitors may be asked to leave the rooms before the official closing time, if the conditions so require it.
Exceptionally, the Museum management may make changes to these times for special events.
Admission charges for the collections, the activities and room hire (plus generic discounts) are set by the MNAC Board of Trustees.
Outside the periods of free admission (open days, the first Sunday in the month, etc.), entry and circulation around the areas where the Museumís collections are exhibited, during the hours it is open to the public, are subject to the possession of a ticket issued by the MNAC.
The general entrance ticket is valid for two days in the period of one month from the date of purchase.
Free tickets, invitations, group tickets and tickets to the temporary exhibitions are valid for one day only.
Entrance tickets for the second day, passes of all kinds valid for visiting the Museum, invitations of all kinds valid for visiting the Museum, annual season tickets and other membership cards that, in general, allow access to the collections, must be accompanied by an entrance ticket with the date and day of the visit, provided at the information counter.
The price of the entrance ticket shall be refunded in the following cases only:
Entrance tickets must be shown:
The occasional closure of a room in the Museum does not entitle visitors to any discount or the reimbursement of the ticket price.
The Museum has a cloakroom service for depositing coats and objects not permitted in the exhibition rooms (umbrellas, large bags, backpacks and all items measuring over 35 x 35 x 25 cm) as a general rule, given that the people responsible for customer management or the security staff may make exceptions.
The cloakroom and the lockers are for the exclusive use of the visitors to the Museum.
The cloakroom and the lockers are free during Museum opening hours.
The Museum shall not be held responsible for any article left in the cloakroom.
A number on a cloakroom token is given out, to be exchanged for the belongings once it is returned, irrespective of who is in possession of the token. The Museum is not obliged to recognise the owners of the articles deposited. The only valid document for recovering the objects deposited is the number on the token. In the event of the token being lost, you must identify yourself to the cloakroom and provide proof that you are the owner of the items deposited. If a person is unable to identify him or herself, Security will proceed to verify the ownership of the articles.
Valuables like money, cheques, travellerís cheques, jewellery and documents may not be deposited in the cloakroom. Failure to observe this rule frees the Museum of any responsibility for safekeeping.
For reasons of hygiene and/or security, the cloakroom staff may refuse to accept an item, especially animals, food, drink and plants.
In order to avoid having to wait to use the cloakroom service, the Museum recommends you, as far as is possible, not to carry any of these articles on your visit to the MNAC.
The Museum will not be held responsible for any deterioration or damage that may occur to fragile items inside bags and luggage stored.
All deposits in the cloakroom and lockers must be retrieved on the same day, before the Museum closes. If this is not the case, these objects will be removed by the security service and kept for fifteen days as lost property. After this time, the general protocol established for lost property will be applied.
In special cases, the Museum may decide to allow certain items to be taken into the rooms, placed as instructed by the customer service or security staff (for example, backpacks carried in front).
Wheelchairs and small childrenís pushchairs are available, free of charge, in the Museum cloakroom. The correct use of wheelchairs and pushchairs is the responsibility of the visitor, as is the transport and safety of the user. The Museum does not have escort staff available.
The shop/bookshop is open at the times established by the MNAC management.
Children under 18 not accompanied by adults are not allowed into the shop/bookshop.
The Museum has restaurant and cafeteria services.
In order to facilitate the protection of people, property, works of art and the building and not disrupt the smooth running of the Museum visit, it is obligatory to observe the following rules of behaviour.
Everyoneís collaboration is most valuable for helping to protect the works of art for future generations.
It is forbidden:
Decree 5/1998, January 7th, which regulates the activity of tourist guides, defines those entitled to work as guides on Museum premises as: people accredited as tourist guides in Catalonia; people working as teachers, accompanied by their pupils; staff working for the Administration with institutional visits, and staff employed in the Museumsí pedagogical services.
School groups will be a maximum of 25 pupils for Infant and Primary School groups and up to 30 pupils for Secondary School Groups and training courses, without counting the escorts. The Museum, after informing the school in advance and taking into account the characteristics of some of the activities in the schools programme, may reduce the number of pupils per group. Non-school groups may be a maximum of 30 people, not counting guides.
All the groups with an internal educator, groups with an external guide (official guides or teachers) and groups without a guide must make a reservation for the visit, by calling the Museumís reservations number.
The reservation entitles you to make a visit in the hours set aside for this purpose.
The group making the reservation will receive a letter of confirmation that it will have to carry during the visit.
The visit will be formalized at the group reception and information counter. While the formalities are being dealt with, the group must remain together in the area indicated by customer service staff.
The Museum reserves the right to momentarily prevent the access of groups to rooms according to the number of people in them at the time.
At the most, one group of visitors every 15 minutes will be allowed to enter the rooms, keeping always to the rules of no more than one group per section.
The MNACís educators wear a badge in a visible place that identifies them as a guide authorized to conduct the visit. Likewise, external guides must be identified as such, by having their corresponding credentials in a clearly visible place.
At times when the rooms are full of people, the security guards must make groups and individual visitors wait in strict order of arrival.
If a group with a reservation does not arrive punctually to make the visit, it will be treated the same way as a group without a prior reservation.
Groups that arrive without a prior reservation will have to wait until it is possible to make the visit.
The guide and/or educator of the group will be responsible at all times for the group they are leading and will be in charge of enforcing the rules. The group is obliged to stay together throughout the visit.
There can only be one group at a time in a room. Guides must make the group wait for the necessary time or change their route until the room empties, and thus avoid blocking the doorway.
The number of people per group is a maximum of 30. If other visitors join the group they will be kindly asked to leave it.
Groups of children under the age of 16 are only admitted to the public areas of the Museum if they are accompanied by an adult (18+) controlling and supervising the childrenís behaviour during the visit.
Groups must always be informed of the rules in writing before the visit begins. If this is not done, they will be told at the beginning of the visit for legal and security reasons. If necessary, they will be reminded of the rules during the visit.
Staff working as guides must be inflexible with these rules, as they are the people responsible for the group of visitors. If any of the group members break them, the educator will first talk to the person in charge of or accompanying the group and if the attitude persists, they will tell the controller, and s/he will tell the team chief who, together with the head of customer management, will go to the place of the incident and take any necessary action.
Entrance tickets must be retained during the whole visit; you will be asked to show them at the entrances to all the exhibition rooms.
For your information, please note that the time of maximum influx of visitors is between 11.30 a.m. and 2 p.m.
In summer, it is advisable to carry or wear an item of warm clothing due to the temperature in the exhibition rooms.
For the benefit of the other visitors to the Museum, it is important to keep the volume of your voice down.
Set your mobile telephone to mute and, if you have to use it in the exhibition rooms, please speak in a very low voice.
Photographs and video recordings may not be reproduced, distributed or sold without the Museumís permission. In case of infringement, the Museum reserves the right to take any legal action it considers appropriate.
Running is not allowed in the rooms, to avoid accidents and possible damage to the works of art.
Young people over 16 may enter the Museum without the need to be accompanied by an adult or be part of a school or club group.
Teachers, educators, guides or group escorts are responsible for all the members they accompany.
In the case of evacuation, the Museum staffís instructions must be obeyed.
Room capacity: the Museum, in compliance with the legal regulations, adapts the capacity to the criteria of safety and preventive conservation.
All persons that do not comply with these rules may be invited to leave the premises by Museum or security staff. This is without prejudice to any legal action that may be taken against these persons or their actions.
Only authorized Museum staff can sell, or offer for sale, articles to visitors within the public areas of the Museum.
Customer service staff have information about the services and parts of the Museum, and so you are recommended to approach these members of staff to make any enquiries, as well as any suggestions you think appropriate.
You are recommended to consult the MNAC website (www.mnac.cat) before making your visit to confirm opening times, exhibitions, holiday opening times, special programming, etc.
The Delegate Committee